Will it slow anything down?
No. The tunnel ends at the nearest Cloudflare data center, usually a few milliseconds away, and the checks happen there.
What does staff see when something is blocked?
On a Mac, a plain page: "Blocked for your protection", the reason in one sentence, and how to reach us if it looks wrong. Nothing was downloaded. On an iPhone or a Windows PC the site simply won't open.
Does it work with our bank, Zoom and Apple services?
Yes. Apps that refuse to be inspected are recognized from a list Cloudflare maintains and are passed through, while still being checked by name. Beyond Cloudflare's list, we add only a few exact hostnames.
Can staff turn it off?
On a Mac, not on their own: the switch is locked and the Mac can't be signed out of the firm. It reconnects by itself, and someone with the Mac's administrator password could still uninstall it. On a Windows PC, people without administrator rights can't change it; an administrator can. If a setting is changed, the Walltunnel service puts it back within seconds and records it in the Event Log. On an iPhone, iOS lets anyone switch a DNS setting off in Settings. Walltunnel checks itself and tells the person when that happens.
Who is Cloudflare in this?
Cloudflare runs the network and the threat intelligence. Walltunnel is the rules, the enrollment, the apps, and the people you write to. The app says "Powered by Cloudflare" because it's true.
What if Cloudflare itself has an outage?
A Mac keeps trying to reconnect and the menu-bar app shows the problem until it's fixed. For a long outage, we hold one-time codes that turn protection off on a single Mac for 30 minutes at a time. An iPhone whose filtering can't be reached can be switched off in Settings. On a Windows PC, lookups may stop working until Cloudflare is back, and an administrator can turn Walltunnel off.
Do you support Windows?
Yes, on Windows 11 (x64 and ARM64). The Windows app is new; tell us if anything looks wrong. Open Walltunnel.exe, approve the Windows prompt, and paste the firm's join link (the same link the iPhones use). Every lookup goes, encrypted, to the firm's filtering, the same way as on iPhones. A Windows service puts the settings back within seconds of a change, and covers new Wi‑Fi, docks and USB adapters. Like the iPhone, it checks site names only: full-address checks, download scanning, blocking installers and scripts from unknown sites, post-quantum encryption and device health reports (disk encryption, firewall, OS version) need a Mac. Someone with an administrator account can still turn it off or uninstall it. Hotel or café Wi‑Fi with a sign-in page may not work while it's on. Windows 11 only: not Windows 10 or Windows Server. A PC joined to an office domain is refused unless IT sets the office's names up first.
What if a site we need gets blocked by mistake?
Email us the address, or use the email link on the block page on a Mac. We check it and, if it's safe, allow it for the whole firm.
How long does setup take?
An afternoon for a typical office. Each Mac takes about a minute once the installer is open; each iPhone joins from the firm's link or QR code in about a minute, and each Windows PC from the same link pasted into Walltunnel.exe.
What do you keep?
Log lines: time, device, destination, which rule matched. Not page contents, not files, not keystrokes. They're kept for a day in one Cloudflare account run by AAi that holds every firm's logs; AAi staff can see them.
Do you open our encrypted traffic?
On a Mac, pages and files are opened at Cloudflare to check them, in memory, and passed on. Walltunnel doesn't store them. Apps on Cloudflare's list of apps that reject inspection, and Apple services, are not opened. On an iPhone or a Windows PC, only the site's name is checked.
We already have antivirus and an IT person.
Keep both. Antivirus watches the computer; Walltunnel watches the connection. Your IT person doesn't need to change anything, and can write to us with questions.
Are you SOC 2 audited?
Not yet. Readiness work is under way, and Cloudflare, which runs the network underneath, publishes its own audit reports. For your IT person or insurer, we can send a security overview, answers to a standard security questionnaire, our list of subprocessors and a draft data processing addendum.
Who makes Walltunnel?
AAi, which also builds case software used by law firms. AAi is part of Sedan Group.